Your Privacy is Our Priority

1. Introduction

This Privacy Policy is published by nbig33 ("we", "Platform") and applies to all users who access or register an account on the nbig33 website (nbig33.one). This Policy describes the types of personal data we collect, how it is used, who may receive that data, how long it is retained, and your rights as the data owner.

By registering an account or using any nbig33 service, you agree to the terms set out in this Privacy Policy. If you do not agree, please do not proceed with registration or use of our platform.

2. Information We Collect

nbig33 collects your personal data through several methods depending on how you interact with our platform. The main categories of data collected are as follows:

2.1 Account Registration Information

When you open a new account with nbig33, we require the following basic information to process your application: full name, date of birth, MyKad number or passport number, email address, mobile phone number, and e-wallet or bank account details for deposit and withdrawal purposes. This information is required to fulfil identity verification requirements under the international licensing we comply with.

2.2 Financial Transaction Information

Every deposit and withdrawal transaction you make via Touch 'n Go eWallet, DuitNow, FPX (online banking), or cryptocurrencies such as USDT, BTC and ETH will be recorded automatically. These records include the date and time of the transaction, the amount in Ringgit Malaysia (RM), the payment method used, and the transaction reference number.

2.3 Platform Activity Data

While you use the nbig33 platform, our system automatically records activity data such as games played, bet amounts, game results, bonus claim history, login and logout times, as well as the IP address and device type used. This data is important for maintaining game integrity and detecting any suspicious activity.

2.4 Communication with Customer Support

When you contact the nbig33 customer support team via live chat or email, the content of those conversations will be stored for quality control purposes, staff training, and the resolution of any disputes that may arise in the future.

3. Purpose of Data Use

nbig33 uses the personal data collected solely for the following legitimate and established purposes:

• Processing and verifying new account registrations in line with licensing requirements
• Processing deposit transactions with a minimum of RM10 and withdrawal transactions with a minimum of RM100
• Verifying user identity to prevent fraud, money laundering and unauthorised access
• Delivering bonuses and promotions you are eligible for, including a 120% welcome bonus of up to RM1,500
• Managing the VIP programme and weekly cashback at Bronze, Silver, Gold and Platinum tiers
• Providing 24/7 customer support in Bahasa Melayu and English
• Sending important notifications related to your account, security and policy changes
• Detecting and investigating any suspicious activity or violations of the Terms & Conditions
• Fulfilling legal obligations under the international licensing that governs our operations
• Improving the user experience based on aggregated and anonymised platform usage patterns

4. Sharing of Information with Third Parties

We understand the importance of keeping your information confidential. In general, nbig33 does not share your personal data with third parties for their own commercial purposes. However, there are limited circumstances in which data sharing may occur:

4.1 Technology Service Providers

To keep our platform running, we work with authorised technology service providers, including payment processors for Touch 'n Go eWallet, DuitNow, FPX and crypto transactions. All such providers are bound by strict confidentiality agreements and are only permitted to process your data in accordance with our instructions.

4.2 Legal and Enforcement Requirements

nbig33 may be required to disclose user data to competent authorities where there is a valid court order, an official investigation request relating to fraud or money laundering, or reporting obligations under our international licensing.

4.3 Platform Protection

In situations where the security of the platform or other users is at risk, we reserve the right to share the necessary information with the relevant security parties to protect the overall integrity of the nbig33 platform.

5. Data Storage and Security

Your personal data is stored on servers protected by comprehensive technical and organisational security measures. These include data encryption during transmission using SSL/TLS protocols, encryption of stored data, role-based access control, 24/7 activity monitoring by a cybersecurity team, and regular security audits conducted by independent external parties.

Financial transaction data and identity verification information are retained for the period required by our international licensing, typically no less than five years, to meet compliance and audit requirements. Game activity data not related to compliance requirements will be securely deleted once it is no longer needed.

While we take all reasonable precautions, no digital security system is one hundred percent impenetrable. We therefore encourage users to also take steps to protect their own accounts by using strong passwords and not sharing login credentials with anyone.

6. Cookies and Tracking Technologies

nbig33 uses cookies and related tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device when you browse our website.

We use cookies for the following purposes: maintaining your login session so you do not need to log in again each time, saving your language preferences and display settings, analysing traffic patterns for platform improvement purposes, and detecting any suspicious access attempts.

You can control or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on the nbig33 platform.

7. Your Rights Regarding Personal Data

As an nbig33 user, you hold the following rights regarding the personal data we store. To exercise any of these rights, please contact our customer support team via live chat or email at [email protected].

• Right of Access: You may request a copy of the personal data we hold relating to your account. We will process this request within a reasonable time.
• Right of Rectification: If any information in your account is inaccurate, you may request a correction. Details such as your username and mobile phone number can be updated through account settings with appropriate identity verification.
• Right to Erasure: You may request the deletion of your personal data. Please note that certain data may need to be retained to fulfil legal obligations and licensing compliance requirements even after account closure.
• Right to Restriction of Processing: In certain circumstances, you may request that we limit how your data is processed while a particular issue is being resolved.
• Right to Object: You can object to the use of your data for direct marketing purposes at any time without having to provide a reason.
• Right to Data Portability: You may request a copy of your data in a machine-readable format for transfer to another platform where applicable.

8. Links to Third-Party Sites

The nbig33 website may contain links to third-party websites in certain contexts. This Privacy Policy applies to the nbig33 platform only. nbig33 is not responsible for the privacy practices or content of external websites accessed through any such links. We encourage you to read the privacy policy of every website you visit.

9. Age Limit and Child Protection

The nbig33 platform is for adults aged 21 and above only. We do not intentionally collect or process personal data from individuals under the age of 21. All registrants are required to verify their age during the account registration process.

If we find that an account has been registered by someone under the age of 21, that account will be suspended immediately and all related data will be deleted following secure procedures. If you suspect that an account has been registered by a child or underage individual, please report it to us immediately.

10. Changes to This Privacy Policy

nbig33 reserves the right to update or amend this Privacy Policy at any time. Any material changes will be communicated to registered users via email or in-account notification at least seven (7) days before the changes take effect.

The updated effective date will be shown at the top of this document. Continued use of the nbig33 platform after notice has been given will be considered your acceptance of the changes made. You are encouraged to review this Privacy Policy periodically to stay informed of how we manage your data.

11. Contact Us Regarding Privacy

If you have any questions or concerns, or wish to exercise your rights regarding personal data as stated in this Privacy Policy, our team is ready to assist you through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week in Malay and English — the fastest option for urgent enquiries.
• Support Email: [email protected] — suitable for written requests that require an official record.

We will endeavour to respond to all privacy-related enquiries within a reasonable timeframe. For data deletion or transfer requests, additional identity verification may be required before we can process your request.